Return and Refund Policy

Timing

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Conditions

All AntiRue creations must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

How
Should you wish to return or exchange your AntiRue.com purchase, you may complete the return or exchange by mail via our Client Relations Center using the steps below.

1. Contact Us to receive your unique return authorization number, which must be noted on the return form included in the original shipment.
2. Prior to placing your creation in the box, ensure that any clasps or parts are secured and the piece will not have any friction during transit.
3. Close your AntiRue white box. Place your white box and other packaging within the black shipping box in the same setup as it was when you received it. If the outmost black shipping box is damaged, you may use your own.
4. Send the package to our designated address via any Courier company. We recommend keeping the tracking information for your visibility so that you may track the path within our quality control process; taking a photo of the label is a convenient way to record this information.

Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Final Sale Products

The following products cannot be returned or exchanged:

- Customized product

- Giveaways in promotions

- items the sales screen has clearly defined non-returnable

Exchanges

Please note，We do not accept replacements except for obvious product quality issues.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Domestic Returns

We offer free exchanges on domestic orders (placed within the United States).

International Returns

AntiRue is unable to refund duties, taxes, and return shipping fees paid as part of any international order (placed outside the United States).

If more than 15 business days have passed since we’ve approved your return, please Contact Us.