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1、What is your exchange and return policy?
Timing
AntiRue allows a client or gift recipient to return AntiRue creations purchased from AntiRue within thirty (30) days of receipt of the creation.
Conditions
All AntiRue creations must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
Domestic Returns
We offer free exchanges on domestic orders (placed within the United States).
International Returns
AntiRue is unable to refund duties, taxes, and return shipping fees paid as part of any international order (placed outside the United States).
Exchange
Please note，We do not accept replacements except for obvious product quality issues.
The following products cannot be returne:
- Customized product
- Giveaways in promotions
- Items the sales screen has clearly defined non-returnable
For more information, please read our Return &Exchange Policy page as well as our Terms of Use.
2、How can I return or exchange an AntiRue purchase?
Should you wish to return or exchange your AntiRue.com purchase, you may complete the return or exchange by mail via our Client Relations Center using the steps below.
1. Contact Us to receive your unique return authorization number, which must be noted on the return form included in the original shipment.
2. Prior to placing your creation in the box,ensure that any clasps or parts are secured and the piece will not have any friction during transit.
3. Close your AntiRue white box. Place your white box and other packaging within the black shipping box in the same setup as it was when you received it. If the outmost black shipping box is damaged, you may use your own.
4. Send the package to our designated address via any Courier company. We recommend keeping the tracking information for your visibility so that you may track the path within our quality control process; taking a photo of the label is a convenient way to record this information.
Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.
For more information, please read our Return &Exchange Policy page and Terms of Use. Should you have any other questions, please Contact Us.
3、How long does it take for a refund to be issued?
Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return,it may take five to seven business days for your refund or exchange to be fullyprocessed.
For more information on our Return & Exchange Policy,please read our Terms of Use.
4、What if I received the wrong/missing item?
We’re sorry to hear you may have received the wrong item or something was missing. Don’t worry, we’re here to get you to help immediately and we’ve made the process to Contact Us really easy!
5、May I return or exchange an AntiRue item gifted to me by someone else?
You may choose to exchange or return an item that was purchased and gifted to you using our return and exchange methods. Please note that any refunded amount, including any remaining balance in the case of an exchange, will be automatically reimbursed to the original purchaser.
