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Product FAQ

1、How do I find my ring, bracelet, or necklace size?

We offer many tips on finding your right size, you can see Size Guide here. In addition, most of our chain products have adjustable extended chain, you can rest assured to buy.

2、Are your accessories waterproof?

All of our accessories are coated in a mineral wax, which means they’re 100% waterproof! Go surf, snowboard, or even take a shower with them on!

3、I find the pictures of your products are different from the real ones.

We do our best to display the colors and images of our products accurately on the website. However, we can’t guarantee that your computer monitors display will be accurate and depict the same colors.

Please also keep in mind that most of our accessories are handmade, which means thread color can slightly vary from spindle to spindle and stone jewelry, like turquoise, can vary in color from stone to stone. This makes each piece of accessories unique to you!

4、If a product is out of stock, can I add myself to a waitlist?

You can add yourself to a waitlist for a sold out product by navigating to the product page and clicking the “Notify Me When Available” button. We will send you an email notification as soon as the product is available for purchase again.

5、Do you have a warranty?

All pieces over $200 comes with a one-year warranty, below $200 comes with the standard three-month warranty. Wear and tear not covered. Loss or loss of parts are not covered. Necessary shipping costs are not covered.

6、Can I modify an item in your collection?

Yes! We can customize almost any of our products. You can Contact Us for any customization requests. However, any modified accessory will become final sale and will no longer be eligible for return or exchange.

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