website Skip to content
✈️ FREE US SHIPPING ON ALL ORDERS.

Search Products

FAQ

Shopping Information

Do you offer free delivery?

Yes, we offer free delivery for all orders over £ 50 in the UK. At present, it is open to the UK.

Can I get my order?

You can now collect packages from our Swansea Cloud
Warehouse during our opening hours:

10 a.m. to 4 p.m. from Monday to Friday

Just select the "pick up" option at the time of checkout, and we will notify you when you purchase and are ready to pick up.

Do I need to pay duties andtaxes for my order?

Because it is only open to the UK at present, there is no need to collect other tariffs and taxes. Please look forward to the opening of other regions.

Returns and Exchange

What if I want to return?

You can return the non-worn products purchased online within 14 days after the order date (special note: worn earrings and other pierced accessories are not refundable). All returns should be returned to us in the original packaging and original state provided.
Please ask you to provide the delivery certificate of the return, because we are not responsible for anything lost or damaged during the transportation.
The refund shall be processed within 7 days from the date of return.
The freight and returned postage will only be refunded if there is a problem with the goods.
If the goods you received are damaged, please notify us within 24 hours after delivery so as to arrange replacement.

Do you offer exchanges?

We accommodate exchanges if the item requested is available in stock. If not, we will advise to return your merchandise and place a new order.

Stores

Do you have a physical store presence?

Not yet. You can contact us by email to make an appointment to visit our studio in Swansea minnojewellery@gmail.com

Jewellery Care

What's the best way to care for my jewellery?

PRECIOUS METALS
Metals such as sterling silver and brass are naturally soft and should be treated with special care to avoid damage. To care for your pieces, avoid exposure to perfumes, oils and household chemicals. If tarnishing occurs wipe with a jewellery cleaning cloth or clean with a suitable cleaning agent. Keep away from hard surfaces as bumps and scratches will cause wear to the plating. To extend the life of your plated jewellery we recommend keeping in a soft pouch or jewellery box, out of direct sunlight and heat.

RESIN PIECES
Resin is a strong and durable material, nevertheless should be treated as a ceramic as it can break if dropped or knocked against a hard surface. To keep your resin jewellery in good condition, simply wipe with a clean, dry cloth. To prolong the original colours of each jewellery piece, keep away from sunlight.

SEMI- PRECIOUS STONES & PEARLS
Semi- Precious stones are very delicate and should be handled with extra care. We recommend using soft, dry, untreated clothe to clean your stones. Pearls are natural materials, each piece is unique and will vary slightly in shapes and colours. Jewellery with pearl can be cleaned with lukewarm damp cloth. Avoid exposure to perfumes, oils and household chemicals

What if there is a fault with my purchase?

To request a repair please email minnojewellery@gmail.com and be sure to include your name, telephone number, and a brief description as well as an image of the fault. We will respond with instructions on how to proceed.

Materias

Is your jewellery nickel free?

Yes. We use sterling silver with 18k gold-plating and resin in our jewellery

Add Special instructions for your order
Coupon Code